After struggling through the first day of charter, Kiko fights to regain his footing with a demanding set of charter guests. While Hannah leans on an overworked Bugsy to carry an injured Jess, Captain Sandy becomes concerned about the interior's performance. Meanwhile, Malia looks to Rob and Alex to step up after she's forced to make a tough call that changes the exterior's dynamic. And a surprise complaint forces Captain Sandy to issue an ultimatum.